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Chapter 18

Suspense Account

Use this when money lands in a bank or mobile money account and you don't yet know which customer it belongs to — it lets you record the money without losing track of it, then match it to the right customer once you find out.

18.1 Recording an unidentified deposit#

  1. Finance → Suspense Account → “➕ Record Unknown Deposit.”
  2. Enter the Amount and choose which account it was Received in.
  3. Optionally enter a Reference No / Transaction ID and a Description/Notes.
  4. Click “✓ Save Deposit.”

18.2 Resolving it once you know the customer#

  1. On the Pending Identification tab, click “🕵 Assign to Customer” on the relevant row.
  2. Choose the customer to Assign to, and add optional Resolution Notes.
  3. Click “✓ Complete Resolution.”